Destroyed Hem Turtleneck - Sage
Destroyed Hem Turtleneck - Sage
Ribbed long sleeve turtleneck sweater with frayed hem.
Fit: Slightly cropped fit and true to size
50% acrylic 28% poly 22% nylon
Below are our sizing guides. We carry a variety of styles and brands, so the sizing can vary depending on the fabric, style, and brand.
Processing time is currently 7-10 business days due to Holiday order volume
Standard order processing time takes 5-7 business days + 2-3 business days for shipping. (Business days do not include weekends or holidays)
Priority shipping has a 1-3 day processing time on all in stock items.
- Please note that orders placed on Friday will not be processed until Monday
- Business day cut off is 2 pm CST
- If your order contains a preorder item, the entire order will ship together, so if you want to get your in stock items faster we suggest placing separate orders.
- Orders can not be adjusted after it is placed
- Preorders are not eligible for expedited shipping
**Only one discount code per order will work. If there's an automatic discount applied and you want to use a different one, you will have to change the discount code in the discount box. Discounts and credits can not be applied to an order once it is placed.
**Please keep in mind that once orders are shipped and handed off to USPS, we are no longer responsible for the package. If the package isn't delivered, lost, or damaged, please reach out to USPS directly with the tracking number to possibly file a claim. We also offer insurance through Route as an option in the cart. If you choose route and your package is lost or damaged, it's most likely covered, but you will need to reach out to Route directly.
- Orders are usually ready to pick up within 2 hours on business days
- If order is placed during non business hours, it will be available for pick-up the next business day
- Orders placed after 2pm CST will be ready the next business day
- If you are not local and choose "Pick Up" You will be sent an invoice to pay shipping. If shipping is not paid within 24 hours, the order will be canceled.
- Please check the description of the item for estimated shipping date. If The item is taking longer to ship than expected, we will notify you.
- Preorders can not be canceled before the ETA date
- If you need to initiate a claim and you purchased Route Package Protection, you will need to submit your claim directly through Route. You will need to access the email Route sent to you after your order was placed and submit a claim through their Route Claims Portal
Customs Duties and Taxes
- Alexa Reece Boutique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns on eligible items are accepted 30 days from the time the order was fulfilled.
BLACK FRIDAY RETURNS
- ALL policies below apply to orders during Black Friday
- All sales 30% and up are FINAL SALE
- Please note that returns are for STORE CREDIT only.
- We currently do not offer free returns
- Returns may take up to 10 business days to process after received.
- (Effective 10/1/21) Store credit will be issued via the Alexa Reece app. You will need to have the app in order to access and use your credit. If you do not wish to download the app, you will be issued a one-time use discount code for the return credit.
- Store credit is calculated to reflect any discounts and taxes at time of purchase, meaning, store credit will be only for the amount of the item less any taxes, discounts, and shipping charges.
- Once an order is placed it can not be canceled. Orders can no longer be adjusted after it is placed due to order volume
- We are not responsible for damage due to tag removal or package opening
- If you return an item/s that has not been approved with a RMA #, or is an ineligible item, you will be responsible for paying the shipping cost to ship the item/s back to you.
- We are not responsible for lost or damaged items that you return. You will need to reach out to the shipping carrier and file a claim if this happens.
- IF YOU RETURN ITEMS THAT HAVE STAINS, PET HAIR, PERFUME, CIGARETTE SMELLS, ETC. OR HAS BEEN VISIBLY WORN, WE WILL NO LONGER ACCEPT RETURNS FROM YOU
INITIATING A RETURN
- Excessive returns will be denied without cause or reason
- Visit our returns page HERE to start the process
- We reserve the right to refuse and deny return requests due to excessive and/or irregular returns and worn, damaged, or returns history that suggests "wardrobing"
- Please inspect all items when they are delivered.
- Final sale, flash sale, and clearance items are NOT eligible for returns, store credit, or exchanges
- Sales ranging from 30% off and up are Final and not eligible for return, store credit, or exchange.
- IF YOU FILE A CHARGEBACK FALSELY, YOU WILL BE BANNED AND ALL FUTURE ORDERS WILL BE CANCELLED.
- Items initiated for return or exchange must be unworn and free of stains, odors, and fragrance and have all original tags attached.
- Requests made to cancel orders to use discount codes after the order has been placed will not be approved.
- ALL accessories, leggings, bodysuits, hats, beanies, etc. are considered FINAL SALE.
REPORTING DAMAGED, WRONG ITEM RECEIVED, OR MISSING ITEMS
- All reports of defective items not incurred due to shipping, removing tags, etc. will need to be reported within 3 days from delivered date. After 3 business days the item will not be eligible for return, exchange, or store credit. You will be required to send pictures of any and all damages.
- Missing items should be communicated within 3 days of delivery.
- If you are missing an item and we send you a return label, the return will need to be mailed back within 7 days or it will not be eligible for return
- If you receive the wrong item and we have the correct one in stock, there will be no refunds or store credit issued.
- Only one discount code per order will work. If there's an automatic discount applied and you want to use a different one, you will have to change the discount name in the designated box.
- Discounts can't be combined.
- You can not apply discount codes to past orders.
- Discounts can not be applied to an order after it is placed, so please be mindful before placing your order.
*We reserve the right to alter or change our policies without notice*