Returns on eligible items are accepted up to 14 days from the order delivery date.
- Please note that returns are for STORE CREDIT only.
- We currently do not offer free returns.
- Once an order is placed it can not be canceled for a refund.
- Returns take up to 10 business days to process after received.
- All SALE items are final and are not eligible for return or exchange.
- All items ending in .99 are final sale
- All BOGO sales are final
- Made to order graphic sweatshirts are final sale
- APP ORDERS - ALL ORDERS DURING CASHBACK EVENTS ARE FINAL
- Store credit is calculated to reflect any discounts and taxes at time of purchase, meaning, store credit will be only for the amount of the item less any taxes, discounts, and shipping charges.
- Orders returned to us due to delivery issues will be shipped back out at the customers expense
- Orders placed with return credit is Final Sale
- Orders can not be adjusted after it is placed.
- We are not responsible for damage due to tag removal or package opening.
- If you return an item/s that has not been approved with a RMA #, or is an ineligible item, you will be responsible for paying the shipping cost to ship the item/s back to you.
- We are not responsible for lost or damaged items that you return. You will need to reach out to the shipping carrier and file a claim if this happens.
- IF YOU RETURN ITEMS THAT HAVE STAINS, PET HAIR, PERFUME, CIGARETTE SMELLS, HAS BEEN VISIBLY WORN, ETC., WE WILL NO LONGER ACCEPT RETURNS FROM YOU.
INITIATING A RETURN
- Excessive returns will be denied - Excessive returns are determined by the amount of items returned in a given period.
- Visit our returns page HERE to start the process
- We reserve the right to refuse and deny return requests due to excessive and/or irregular returns and worn, damaged, or returns history that suggests "wardrobing"
- If we receive an ineligible return, you will receive an invoice for shipping to have the package sent back to you. If you do not pay the invoice within 14 days of it being sent, the contents of the package will be donated.
- All orders placed via any social media outlet is subject to the same policies as website orders.
- Final sale, flash sale, and clearance items are NOT eligible for returns, store credit, or exchanges
- If a chargeback is filed falsely, we will no longer accept orders from you and all future orders will be canceled.
- Items initiated for return must be unworn and free of stains, odors, and fragrance and have all original tags attached.
- Requests made to cancel orders to use discount codes after the order has been placed will not be approved.
- Items do not come steamed. Requests for return/refund due to wrinkles will be denied.
- ALL accessories, leggings, bodysuits, hats, beanies, sandals, etc. are considered FINAL SALE.
REPORTING DAMAGED, WRONG ITEM RECEIVED, OR MISSING ITEMS
- All reports of defective items not incurred due to shipping, removing tags, etc. will need to be reported within 3 days from delivered date. After 3 days the item will not be eligible for return, exchange, or store credit. You will be required to send pictures of any and all damages.
- Missing items should be communicated within 3 days of delivery.
- If you are missing an item and we send you a return label, the return will need to be mailed back within 7 days or it will not be eligible for return
- If you receive the wrong item and we have the correct one in stock, there will be no refunds or store credit issued and we will send the correct item once the wrong item is received back to us.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects. You will pay return shipping to have the item shipped back to you if an item is returned for this reason.
- You can not apply discount codes to past orders.
- Discounts and credits can not be applied to an order after it is placed. NO EXCEPTIONS
- Orders will not be canceled to use a discount code
*We reserve the right to alter or change our policies without notice*