You will have 30 days from the time the order was fulfilled to return eligible items.
- Please note that returns are for STORE CREDIT only.
- We currently do not offer free returns
- Returns may take up to 10 business days to process after received.
- (Effective 10/1/21) Store credit will be issued via the Alexa Reece app. You will need to have the app in order to access and use your credit. All credits issued prior to 10/1/21 will be transferred to the app and the customer will be notified prior to the transition.)
- Store credit is calculated to reflect any discounts and taxes at time of purchase, meaning, store credit will be only for the amount of the item less any taxes, discounts, and shipping charges.
- Once an order is placed it can only be canceled for store credit. Not including Sale Items. Orders can no longer be adjusted after it is placed due to order volume
- We are not responsible for damage due to tag removal or package opening
- If you return an item/s that has not been approved with a RMA #, or is an ineligible item, you will be responsible for paying the shipping cost to ship the item/s back to you.
- We are not responsible for lost or damaged items that you return. You will need to reach out to the shipping carrier and file a claim if this happens.
- IF YOU RETURN ITEMS THAT HAVE STAINS, PET HAIR, PERFUME, CIGARETTE SMELLS, ETC. OR HAS BEEN VISIBLY WORN, WE WILL NO LONGER ACCEPT RETURNS FROM YOU
INITIATING A RETURN
- Excessive returns will be denied without cause or reason
- Visit our returns page HERE to start the process
- We reserve the right to refuse and deny return requests due to excessive and/or irregular returns and worn, damaged, or returns history that suggests "wardrobing"
- Please inspect all items when they are delivered. No returns, exchanges, or store credit will be issued after 30 days from fulfillment. Final sale, flash sale, and clearance items are NOT eligible for returns, store credit, or exchanges
- Sales ranging from 30% off and up are Final and not eligible for return, store credit, or exchange.
- IF YOU FILE A CHARGEBACK FALSELY, YOU WILL BE BANNED AND ALL FUTURE ORDERS WILL BE CANCELLED.
- Items initiated for return or exchange must be unworn and free of stains, odors, and fragrance and have all original tags attached.
- Requests made to cancel orders to use discount codes after the order has been placed will not be approved.
- ALL accessories, leggings, bodysuits, hats, beanies, etc. are considered FINAL SALE.
REPORTING DAMAGED, WRONG ITEM RECEIVED, OR MISSING ITEMS
- All reports of defective items not incurred due to shipping, removing tags, etc. will need to be reported within 7 days from delivered date. After 7 business days the item will not be eligible for return, exchange, or store credit. You will be required to send pictures of any and all damages. Missing items should be communicated within 7 days as well.
- If you are missing an item and we send you a return label, the return will need to be mailed back within 10 days or it will not be eligible for return
- If you receive the wrong item and we have the correct one in stock, there will be no refunds or store credit issued.
- Only one discount code per order will work. If there's an automatic discount applied and you want to use a different one, you will have to change the discount name in the designated box.
- Discounts can't be combined.
- You can not apply discount codes to past orders.
- Discounts can not be applied to an order after it is placed, so please be mindful before placing your order.
*We reserve the right to alter or change our policies without notice*