Standard order processing time is 3-7 business days (not including weekends or holidays). Business day cut off is 2PM CST
Due to the holiday season, processing time is taking longer than usual. Please allow up to an additional 5 business days for processing.
Please note that orders placed on Friday will not start processing until Monday
If your order contains a preorder item, the entire order will ship together, so if you want to get your in stock items faster we suggest placing separate orders.
Orders can not be adjusted after it is placed
Preorders are not eligible for expedited shipping
If you wish to add added carrier requirements you will need to email us. This includes things such as: signature requirements, added insurance, etc.
We use fulfillment centers stationed in California to ship certain items so that orders will go out faster. You may receive several packages for one order when items fall under this category.
**Please keep in mind that once orders are shipped and handed off to the mail carrier, we are no longer responsible for the package. If the package isn't delivered, lost, or damaged, please reach out to the mail carrier directly with the tracking number to possibly file a claim.
Please check the description of the item for estimated shipping date. If The item is taking longer to ship than expected, we will notify you.
Preorders can not be canceled before the ETA date
Customs Duties and Taxes
Alexa Reece Boutique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If an order is rejected by the customer due to not paying customs duties and taxes, the customer will not be eligible to return any items in the future and will be issued store credit in the amount of the return minus shipping fees, taxes and any charges incurred by the rejection of the shipment, plus a 35% restocking fee will be deducted from the amount of the store credit. No refunds will be issued.
Returns on eligible items are accepted up to 14 days from the order delivery date.
Please note that returns are for STORE CREDIT only.
We currently do not offer free returns.
Once an order is placed it can not be canceled for a refund.
Returns take up to 10 business days to process after received.
All SALE items are final and are not eligible for return or exchange.
All items ending in .99 are final sale
All BOGO sales are final
Made to order graphic sweatshirts are final sale
APP ORDERS - ALL ORDERS DURING CASHBACK EVENTS ARE FINAL
Store credit is calculated to reflect any discounts and taxes at time of purchase, meaning, store credit will be only for the amount of the item less any taxes, discounts, and shipping charges.
Orders returned to us due to delivery issues will be shipped back out at the customers expense
Orders placed with return credit is Final Sale
Orders can not be adjusted after it is placed.
We are not responsible for damage due to tag removal or package opening.
If you return an item/s that has not been approved with a RMA #, or is an ineligible item, you will be responsible for paying the shipping cost to ship the item/s back to you.
We are not responsible for lost or damaged items that you return. You will need to reach out to the shipping carrier and file a claim if this happens.
IF YOU RETURN ITEMS THAT HAVE STAINS, PET HAIR, PERFUME, CIGARETTE SMELLS, HAS BEEN VISIBLY WORN, ETC., WE WILL NO LONGER ACCEPT RETURNS FROM YOU.
INITIATING A RETURN
Excessive returns will be denied - Excessive returns are determined by the amount of items returned in a given period.
We reserve the right to refuse and deny return requests due to excessive and/or irregular returns and worn, damaged, or returns history that suggests "wardrobing"
If we receive an ineligible return, you will receive an invoice for shipping to have the package sent back to you. If you do not pay the invoice within 14 days of it being sent, the contents of the package will be donated.
All orders placed via any social media outlet is subject to the same policies as website orders.
Final sale, flash sale, and clearance items are NOT eligible for returns, store credit, or exchanges
If a chargeback is filed falsely, we will no longer accept orders from you and all future orders will be canceled.
Items initiated for return must be unworn and free of stains, odors, and fragrance and have all original tags attached.
Requests made to cancel orders to use discount codes after the order has been placed will not be approved.
Items do not come steamed. Requests for return/refund due to wrinkles will be denied.
ALL accessories, leggings, bodysuits, hats, beanies, sandals, etc. are considered FINAL SALE.
REPORTING DAMAGED, WRONG ITEM RECEIVED, OR MISSING ITEMS
All reports of defective items not incurred due to shipping, removing tags, etc. will need to be reported within 3 days from delivered date. After 3 days the item will not be eligible for return, exchange, or store credit. You will be required to send pictures of any and all damages.
Missing items should be communicated within 3 days of delivery.
If you are missing an item and we send you a return label, the return will need to be mailed back within 7 days or it will not be eligible for return
If you receive the wrong item and we have the correct one in stock, there will be no refunds or store credit issued and we will send the correct item once the wrong item is received back to us.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects. You will pay return shipping to have the item shipped back to you if an item is returned for this reason.
You can not apply discount codes to past orders.
Discounts and credits can not be applied to an order after it is placed. NO EXCEPTIONS
Orders will not be canceled to use a discount code
*We reserve the right to alter or change our policies without notice*